Privacy Policy
Last updated: December 2025
FlowTech Digital Solutions ("we", "us", "our"), a division of FlowTech AI PTY LTD (ABN 76 689 878 420), is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and business name when you contact us or use our services.
- Project Information: Details about your business and project requirements submitted through our intake forms.
- Usage Data: Information about how you interact with our website, collected via Google Analytics (anonymized).
- Payment Information: Payment details processed securely through Stripe. We do not store your full credit card details.
How We Use Your Information
- To provide and deliver the services you request
- To communicate with you about your project
- To send important service updates and announcements
- To improve our website and services
- To comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service Providers: Trusted third parties who assist us in operating our business (hosting, payment processing, analytics)
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including encrypted connections (HTTPS), secure payment processing through Stripe, and restricted access to personal data.
Your Rights
Under Australian Privacy Law, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Opt out of marketing communications
Cookies
Our website uses cookies and similar technologies to improve user experience and collect analytics data. You can control cookies through your browser settings.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: hello@flowtechdigital.com.au
Business: FlowTech AI PTY LTD
ABN: 76 689 878 420
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date.